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Are You Auditing Your Customer Accounts Daily?

Keeping track of your customer information can be a task that you find yourself continually saying, ‘I’ll get to it tomorrow’. Then tomorrow comes and goes and now it’s 2 weeks later and you must put everything aside to get the account audited so you can get payroll...

‘Tis the Season: How to Express Gratitude to Your Clients

It’s that time of year again! Tomorrow people from all around the country will be gathering together with their loved ones, eating way too much food, giving thanks, and making memories that last a lifetime. It’s a special time of year that brings us together and...

10 Tips on How to have wicked good customer service!

Train, train, don't miss the midnight train! Keep your employees trained. Having product knowledge is the best way to be confident in your answers. Set up a time to internally train your employees about every aspect of your product. Alongside helping your customers,...

Tips on Handling Upset Customers

Some people do all they can to avoid upset customers or just allow them to “ruin” their day. We may feel that we’ve done our best and don’t deserve to deal with an upset customer. Here’s an abstract idea: Upset customers offer yet another opportunity to gain a...

Choosing a CRM for Your Security Business

Choosing a CRM software to help run all the ins-and-outs of your business is important. The problem is that finding a software in this day and age can be overwhelming because there are so many options. So the question is how do you know which one is the right fit for...

Top Reasons Why Company Culture Matters

When you think about your company, what words or values would you use to describe it? Is it hard working? Rewarding? Trustworthy? Customer-focused? Expectation-driven? Or something else? These words are descriptions that would be used when speaking of a company...

Are You Leaking Cardholder Data?

Every day thousands of companies receive credit card data from many sources and store it in a variety of locations. Are you aware of every location credit card data is being stored within your organization? It is surprising how many companies are unaware where they...

Payments for Platforms: The Next Big Thing for Software Companies

Integrated payments for platforms isn’t a new concept. Platforms have been loosely integrating payments into their software for some time now. However, the process hasn’t always been very smooth and has been mostly outsourced. In the evolving world of software...

10 Things to Consider When Choosing a Payment Gateway

The number one purpose of a payment gateway is to authorize transactions for your business. The gateway passes sensitive card data from point A to point B securely in order to determine if a transaction has been approved so you can complete a sale. Payment gateways...

Should my Company go Virtual?

The Pros and Cons of Transitioning to a Remote Office Imagine it. Laptop open, messy bun firmly in place, your most comfy joggers secured around your waist, and mere feet from your coffee maker and personal restroom. Sounds ideal, but there are just as many challenges...